Basic Features

  • 10 GB Total Mail and File Storage
  • Up to 35 MB message size with attachments
  • IMAP, POP, SMTP, STARTTLS, Webmail
  • Email searching via full body, subject, or headers

Webmail Features

  • IMAP compliant email client with folder management
  • Message preview
  • Full HTML message support
  • Richtext/HTML message Composition
  • Attachment support
  • Auto-completion (contacts and groups)‏
  • Language support: English, French, Spanish, German, Dutch, Italian, Brazilian Portuguese, Swedish, Norwegian, Danish, Greek, and Turkish
  • Identity management supporting multiple alias based HTML signatures and identities
  • Spell checking in supported languages
  • Report email as spam / not spam.
  • Accept / Block lists.
  • Drag-n-drop email and contacts.
  • vCard & CardDAV address book support
  • iCalendar & CalDAV calendar support
  • External POP accounts retrieval
  • Extensive user configuration interface settings
  • Small business tools
    • Canned responses
    • Identity management
    • Mobile sync (CardDAV & CalDAV)

Spam and Virus Handling

  • Robust multi-language spam filtering engineered to run at an enterprise level performing at least as well as competitors
  • Mailshell (Spam) and ClamAV (Virus) engines
  • 98% success rate for blocking spam with less than 2% false positive rate
  • In-house 24/7 abuse team, running in-house RBL, DNSBL, sieve filter, external RBL inclusion and management, feedback loop support
  • Address book safe sender and PenPal safe sender handling features
    • As long as an address is in your address book then it’s considered a safe sender
    • Addresses sent to will be considered safe senders for six months; for the last 2000 email addresses communicated with

Email Account Limits

  • SMTP rate limiting - Emails are limited to sending up to 500 messages or to 500 recipients within a 24 hour period (rolling window). Requests can be made for individual accounts to have their limit increased via our support center. The maximum number or recipients that can be allowed for a single outbound message is 1000.
  • SMTP ramp up - New accounts go through a ramp up period of 14 days, with 25 recipients or messages allowed in the first day, ramping up to 500 on the 14th day.
  • Messages marked as spam cannot be forwarded
  • Trash and Spam folder messages do not count towards an account's quota
  • Trash and Spam folder messages are cleared after 30 days
  • The file sharing service storage limit is shared with the email account stored mail limit
  • A quota warning is issued to the account's inbox upon reaching 90% quota usage
  • Once quota usage has reached 100%, incoming messages will be rejected
  • Address books can have a maximum of 500 contacts, but the limit may be raised via a request to our support center
  • 500 entries per Safe and Block sender list
  • Inbound and outbound maximum mime-encoded message size is 35MB (36700160 bytes)
  • File Sharing Limits:
    • Absolute limit over 24 hour sliding window is 1024 MB (1073741824 bytes) shared among all files
    • 500 downloads over 24 hour sliding window, shared amongst all files